Privacy policy
Last updated: September 12, 2025
Whiskjoys (“we,” “our,” “us”) operates this online store and website, including all related content, features, tools, products, and customer support (collectively, the “Services”) to provide pet lovers with a joyful shopping experience. Our store is powered by Shopify, which enables us to securely provide these Services to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” means information that identifies or could reasonably be linked to you. We may collect the following:
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Contact details: name, billing/shipping address, phone number, email.
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Payment details: credit/debit card info, payment confirmations, transaction history.
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Account details: username, password, preferences, saved settings.
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Order & transaction history: products viewed, added to cart, purchased, returned, or exchanged.
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Communications: customer service messages or inquiries you send us.
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Device & usage data: browser type, IP address, device identifiers, browsing activity on our store.
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Cookies & tracking: information collected automatically to improve your shopping experience.
2. How We Collect Information
We collect personal information from:
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Directly from you: when you create an account, place an order, or contact us.
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Automatically: when you browse our store (cookies, analytics, log data).
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Service providers: including Shopify, payment processors, and shipping partners.
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Third parties/partners: such as marketing and advertising networks.
3. How We Use Your Information
We use your personal information to:
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Provide and improve our Services – process orders, arrange shipping, manage your account, handle returns/exchanges, and personalize your experience.
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Marketing & promotions – send product updates, offers, and ads relevant to your shopping activity (where permitted by law).
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Fraud prevention & security – protect against fraudulent or unauthorized activity.
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Customer support – respond to your inquiries and resolve issues.
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Legal compliance – meet obligations under law, enforce our policies, or respond to lawful requests.
4. How We Share Your Information
We may share your personal information with:
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Shopify (our platform provider) – to host and process transactions.
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Service providers – payment processors, shipping carriers, IT services, analytics.
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Marketing partners – to show you relevant ads and promotions (you can opt out).
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Legal authorities – if required by law, court order, or government request.
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Business transfers – in the event of a merger, acquisition, or sale of assets.
5. Shopify & Data Processing
Since our store is powered by Shopify, your data may be processed by Shopify and shared with their trusted partners. Shopify may transfer your data outside your country of residence. For details, please review the Shopify Privacy Policy.
6. Children’s Privacy
Whiskjoys does not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with information, please contact us and we will delete it.
7. Security & Data Retention
We use industry-standard measures to protect your information. However, no online system is completely secure.
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting obligations.
8. Your Rights
Depending on your location (e.g., U.S., UK, EU, or other regions), you may have rights to:
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Access or request a copy of your personal information.
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Request correction or deletion of your data.
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Request that we restrict or stop certain processing.
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Opt out of targeted advertising or data “sharing/sale.”
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Withdraw consent for marketing at any time.
To exercise your rights, please contact us at the details below.
9. International Transfers
Your information may be transferred and processed outside your country of residence (including to the U.S. or Canada). When required by law, we rely on standard contractual clauses or equivalent safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date.
11. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy, please contact us at:
📧 Email: support@whiskjoys.com