Refund policy
Last updated: September 12, 2025
At Whiskjoys, we want you and your pets to be completely happy with your purchase. If something isn’t right, we’ll do our best to make it right. Please review our policy below.
1. Returns
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You may request a return within 30 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition you received them.
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To start a return, please contact us at support@whiskjoys.com with your order number and reason for return.
2. Non-Returnable Items
For health and safety reasons, some products cannot be returned, including:
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Opened pet food, treats, or consumables.
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Used grooming items or toys.
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Gift cards or digital products.
3. Refunds
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Once your return is received and inspected, we’ll notify you by email about approval or rejection.
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If approved, your refund will be issued to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
4. Exchanges
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If you need to exchange an item (for example, wrong size or color), contact us at support@whiskjoys.com.
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Exchanges are subject to product availability.
5. Shipping Returns
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Customers are responsible for return shipping costs unless the item was defective, damaged, or we sent the wrong item.
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We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
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If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos of the issue.
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We will replace the item or issue a full refund at no additional cost to you.
7. Late or Missing Refunds
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If you haven’t received a refund after 10 business days, first check with your bank or credit card provider.
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If the issue persists, contact us at support@whiskjoys.com and we’ll assist you.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at:
📧 Email: support@whiskjoys.com